Privacy Policy
BATCH Oyster Bar · Effective October 16, 2026
This policy explains what personal information BATCH Oyster Bar ("we") collects when you order through this site, why, and your choices. We follow Canada's privacy laws (PIPEDA and British Columbia's PIPA).
What we collect
- Your order: items, amounts, order number, eat here or to go, and times.
- Contact details you choose to give: your mobile number and/or email address, so we can tell you when your order is ready.
- Your promotions choice: only if you tick the box, we record that you agreed to hear about upcoming events, with the date and the wording you agreed to.
- Payment: card payments are handled by Square on its own secure checkout. We never see or store your full card number; we receive a payment confirmation and reference.
We don't ask for your name, and we don't use advertising or tracking cookies.
How we use it
- To take, prepare and hand over your order, and to tell you when it's ready.
- To keep sales records we are required to keep for tax purposes.
- To send news about upcoming events, only if you ticked the box. You can unsubscribe at any time.
Text messages
If you enter your mobile number, we send texts about your order (usually one, when it's ready). Message and data rates may apply. Reply STOP to stop texts or HELP for help. We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. It is shared only with the service providers below, to deliver messages to you.
Who helps us run the service
These providers process information for us, only to provide their service:
- Square: card payments.
- Twilio: sending text messages.
- Resend: sending emails.
- Vercel and Supabase: hosting the site and storing order data.
- Elarion: the software company that builds and runs this ordering system for us.
Some of these providers store or process information outside Canada, including in the United States, where it may be accessible to authorities under local law.
How we protect it
Your phone number and email are stored encrypted, connections use HTTPS, and only our staff can see orders, after signing in.
How long we keep it
We keep order records as long as needed for our business and tax obligations. You can ask us at any time to delete your phone number or email; promotion consent records are kept until you unsubscribe, plus the time needed to show we had permission.
Your choices and rights
- Giving contact details is optional; you can pick up your order by its number instead.
- Unsubscribe from promotions with the link in any message, or reply STOP to a text.
- Ask to see, correct or delete the personal information we hold about you.
Contact us
For privacy questions or requests: ask a member of staff at the BATCH Oyster Bar stand. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Changes
We may update this policy. The effective date at the top shows when it last changed.