Privacy Policy
Place Your Order · Effective October 16, 2026
Place Your Order is an ordering service operated by Elarion. It lets you order and pay from your phone at participating food stands (each a "stand") and tells you when your order is ready. This policy explains what personal information is collected, why, and your choices. "We" means Place Your Order and the stand you order from. We follow Canada's privacy laws (PIPEDA and British Columbia's PIPA).
What we collect
- Your order: items, amounts, order number, eat here or to go, and times.
- Contact details you choose to give: your mobile number and/or email address, so we can tell you when your order is ready.
- Your promotions choice: only if you tick the box, we record that you agreed to hear about the stand's upcoming events, with the date and the wording you agreed to.
- Payment: card payments are handled by Square on its own secure checkout. We never see or store your full card number; we receive a payment confirmation and reference.
We don't ask for your name, and we don't use advertising or tracking cookies.
How we use it
- To take, prepare and hand over your order, and to tell you when it's ready.
- To keep the sales records the stand is required to keep for tax purposes.
- To send news about the stand's upcoming events, only if you ticked the box. You can unsubscribe at any time.
Text messages
If you enter your mobile number, Place Your Order sends you texts about your order (usually one, when it's ready). Message and data rates may apply. Reply STOP to stop texts or HELP for help. We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing or promotional purposes. It is shared only with the service providers below, to deliver messages to you.
Who sees your information
- The stand you order from: its staff see your order to prepare it.
- Elarion: the software company that builds and runs Place Your Order.
- Square: card payments.
- Twilio: sending text messages.
- Resend: sending emails.
- Vercel and Supabase: hosting the site and storing order data.
These providers process information only to provide their service. Some store or process it outside Canada, including in the United States, where it may be accessible to authorities under local law.
How we protect it
Your phone number and email are stored encrypted, connections use HTTPS, and each stand's staff can see only that stand's orders, after signing in.
How long we keep it
We keep order records as long as needed for business and tax obligations. You can ask us at any time to delete your phone number or email; promotion consent records are kept until you unsubscribe, plus the time needed to show we had permission.
Your choices and rights
- Giving contact details is optional; you can pick up your order by its number instead.
- Unsubscribe from promotions with the link in any message, or reply STOP to a text.
- Ask to see, correct or delete the personal information we hold about you.
Contact us
For privacy questions or requests: ask a member of staff at the stand where you ordered. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.
Changes
We may update this policy. The effective date at the top shows when it last changed.